Accessibility

This website is run by the Royal Sutton Coldfield Town Council and we want as many people as possible to be able to use this website.

For example, by clicking on the green man button on the right of the screen means you will be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is our website?

We know some parts of this website are not fully accessible:

Exceptions, where this has not been possible, include:

• most older PDF documents
• some of our online forms may be difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email enquiries@suttoncoldfieldtowncouncil.gov.uk
• call 0121 663 1765

We’ll consider your request and get back to you in 20 days.

If you cannot view the map on our ‘contact us’ page, call or email us enquiries@suttoncoldfieldtowncouncil.gov.uk  for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

• email enquiries@suttoncoldfieldtowncouncil.gov.uk
• call 0121 663 1765

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

To make a text relay call, you need to dial 18001 followed by 0121 663 1765.

To use text relay on a device such as a smartphone or computer you also need to download the free Next Generation Text app from www.ngts.org.uk or from a marketplace such as Google Play or the App Store.

You can make a text relay call in a number of different ways and using a number of different devices. For example, you can use:

• a standard landline or mobile telephone for the voice part of the call, and an internet-connected device (such as a PC, laptop, smartphone or tablet) to view the text;
• a single device such as a smartphone. This will only work if you also have access to Wi-Fi, or if your device is able to handle a phone call and a 3G or 4G internet connection simultaneously. For more information about which handsets can do this go to www.ngts.org.uk.

If you have a textphone, you can continue to use it, but you will not benefit from the enhanced features of next generation text relay, such as the ability to hear the other person’s voice and see the text at the same time.

Technical information about this website’s accessibility

Royal Sutton Coldfield Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below:

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix council meeting minutes and agenda prior to the 23 September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement 

This statement was prepared on 14th September 2020.

This website was last tested on 18th September 2020. The test was carried out by Adventure Graphics Ltd.